Domestic Shipping (Within Canada)

We partner with Canada Post, UPS, and FedEx to deliver your orders quickly and securely anywhere in Canada.

  • Processing Time: Orders are packed and dispatched from our Canadian warehouse within 1 to 2 business days.

  • Delivery Windows:

    • Standard Shipping: 2 to 7 business days (via Canada Post Expedited or Courier Ground).

    • Express Shipping: 1 to 3 business days (via FedEx Express or UPS Savings).

  • Shipping Rates: Calculated live at checkout based on your exact location, package weight, and choice of carrier.

  • PO Boxes & Rural Areas: Delivers securely to all Canadian PO Boxes and remote regions exclusively via Canada Post.

  • Tracking: A tracking link is emailed immediately upon dispatch so you can monitor your package in real time. 

SHIPPING

U.S. Shipping (From Canada to the United States)

We offer cross-border shipping to all 50 U.S. states utilizing UPS, FedEx, and USPS (via Canada Post's postal network).

  • Delivery Windows:

    • Standard Cross-Border: 5 to 10 business days (via Canada Post/USPS First-Class).

    • Expedited Courier: 3 to 5 business days (via UPS Standard or FedEx International Connect). 

  • Customs, Duties & Border Rules:

    • Important Legal Notice: Due to U.S. Customs regulations, all cross-border commercial shipments entering the U.S. are subject to import formal entry and applicable duties, regardless of order value. The old $800 exemption has been suspended.

    • Payment of Duties: Any import duties, local taxes, or carrier brokerage fees are calculated and collected directly at checkout. This ensures your package arrives clear of any unexpected border fees or delays. 

  • Tracking & Documentation: Full door-to-door tracking is provided. All customs documents and commercial invoices are generated automatically by our system to guarantee smooth border transit.

1. Return Window & Eligibility

We accept returns and exchanges within 30 days of the original delivery date. To be eligible for a return or exchange, items must meet the following criteria:

  • Unworn, unwashed, and in their original, resellable condition.

  • All original tags must still be attached.

  • Returned in the original packaging.

  • Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are strictly final sale and cannot be returned or exchanged:

  • Intimates, undergarments, and swimwear.

  • Earrings and personal grooming items.

  • Customized, altered, or personalized items.

  • Items marked as "Final Sale" or purchased during specific clearance events.

3. Domestic Returns (Canada)

  • Process: To initiate a return, please contact our support team at [repo@disaster416.com] with your order number. We will provide a return authorization and a shipping label.

  • Shipping Costs: A flat return shipping fee of [$10 CAD] will be deducted from your total refund amount.

  • Exchanges: If you wish to exchange an item for a different size or color, domestic return shipping is on us.

4. International Returns

We gladly accept returns from our international customers within the same 30-day window, with the following conditions:

  • Shipping & Customs: International customers are responsible for covering the cost of return shipping.

  • Duties & Taxes: Original shipping fees, as well as any import duties, taxes, or customs fees paid upon delivery, are non-refundable.

  • EU Customers: In compliance with the EU Consumer Rights Directive, customers in the European Union have the right to cancel and return their order within 14 days of receiving the goods for a full refund (excluding return shipping costs).

    TermsFeed

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of receiving your order. We will gladly cover all return shipping costs and issue a full refund or send a replacement immediately.

6. Refund Processing

Once your return is received and inspected at our Toronto facility, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to the original method of payment within 5 to 10 business days.

  • Please note that it may take additional time for your bank or credit card company to post the refund to your account.

  • If you paid via a gift card, your refund will be issued as store credit.

RETURNS